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What you should know about dispatching service to your home or business.

  • Technology, processes, and systems, help us organize workflow for our customers
  • Our dispatch team uses a time-stamped schedule that changes colors as the technician’s progress through their jobs each day.
  • Dispatchers use GPS tracking to monitor the progress of techs and update customers as needed about arrival times.
  • Dispatchers are always as good as the information they receive! Please be sure to tell dispatchers things like:
    • Physical address of the call
    • Who is the property management contact?
    • Are there any special instructions for access to the work site (gates, codes, etc.)
    • Do you need a confirmation call from the technician upon completion?
  • Our dispatchers answer the phones “live” 7 days a week from 8am-5pm. At night, a call service takes messages, and a member of our staff returns emergency phone calls personally within 10 minutes.
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“We had an outstanding experience with Dependable Service Plumbing & Air in our remodeling of our master bathroom. In addition to their exceptional work, they were very concientious in their clean-up to include the cleaning of our hardwood floors while on their hands and knees. They arrived when we were told to expect them. They made it a point to ask us if their work was completed the way we wanted. We greatly appreciated their professionalism.” –-Theresa G.