“Senior technician, Joe Anderson, made plumbing repairs to an upstairs bathtub to seal leaks from flooding through kitchen ceiling downstairs. This has been an ongoing serious daily problem in this apartment since April 2015. Mr. Anderson was the first person to have a camera system with him to assess areas where water was accessing kitchen ceiling. He explained in detail what he did and what he found wrong. Water had been flowing from next door apartment whenever they used their shower for over a year now. Mr. Anderson stated he needed to get permission from apartment management office in order to proceed to correct issues in next door apartment. Management has not allowed that access yet. He also noted that a single shower curtain in the apartment next door was on the outside of that tub and felt that could be creating some of the flooding issues. Thank you Mr. Anderson for being my angel and making these repairs.” –-Lyda G.